Working with Difficult People Condition:Good Raven and Sarah find themselves

Raven and Sarah find themselves propelled headlong into the darkest shadows of Edinburgh's underworld

a criminal monkey

but individuals whose personalities are as vital

big-hearted memoir that the Washington Post calls "comedic gold

Contains explanations and stories behind more than 100 phrases like 'Jiak Gantang'

Working with Difficult People Condition:Good Raven and Sarah find themselvesEveryone's work day is filled with them people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy to follow scenarios for every situation are featured in this handy guide.